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Business
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Help Centre
Personal
Business
Our fees
About us
Help Centre
Security & Personal Data
Personal data and account security support.
Altery | Help Centre
Security & Personal Data
Financial Security
Ensuring safe top-ups and withdrawals
Best practices for safe bank transfers
Safe practices for online shopping
Recognising and avoiding investment scams
Understanding and preventing authorised push payment (APP) scams
How to protect yourself from push payment fraud?
Key Cybersecurity Insights
How can I stay safe online?
How can I secure my funds and avoid fraud?
How can I ensure that my PC is safe?
How can I ensure that my mobile device is secure?
How to identify and report suspicious emails and messages?
Account Security
How can I create a strong passcode?
How can I reset my passcode?
How can I change my phone number or email address?
I may be the victim of fraud or a scam
My Personal Data
How can I change my personal data?
Is my private information safe?
What is biometric verification, and why is it important?
Will you store my data after an account closure?
I don't want you to store my personal data
How to handle suspicious requests for personal information?
Trusted device
What is a trusted device?
What is a linked device?
What is the difference between linked and trusted devices?
How do I change my trusted device?
What should I do if my trusted device is lost, stolen or sold?
What should I do if my linked device is lost, stolen or sold?
Help Topics
Financial Security
Key Cybersecurity Insights
Account Security
My Personal Data
Trusted device