Adding an authorised user gives you an extra layer of control over your business payments. It helps make sure transactions are reviewed and authorised before they are completed.

How it works

To add an authorised user, a separate account needs to be created for that user. To create an authorised user account, please contact our Support team.

Here’s how the process works:

• We create an account for the new user based on the details you provide.
• The user completes their setup by providing personal information and passing selfie verification.
• The user sets up Strong Customer Authentication (SCA).

Once the setup is complete, the user will be able to create payments via the web portal and approve them in the mobile app. The mobile app will not allow access to any other features, including balance information.

What access does the approver have?

• Can create payments in the web portal.
• Can approve payments in the mobile app.
• Has access to the list of transactions.
• Cannot use other features in the mobile app.

All payment notifications remain with the corporate account.

Important things to know

• If the user already has an active personal Altery account, our Support team can add this feature to their existing profile.
• To add this feature to an existing user profile, please contact our Support team.
• There is no limit to the number of authorised users you can add.
  3D Secure (3DS) authentication is not sent to additional users, so card payments must be approved by the corporate account.
• The corporate account receives all notifications for payments made or approved by authorised users.

What we need from you

To create an authorised user account, please provide:

• Email address
• Date of birth
• First and last name
• Proof of authority (confirming this person can act on behalf of the business)
• Confirmation of approval (e.g. recorded consent or internal authorisation)

Once we receive these details, we’ll set up the account and guide the user through the next steps.