Topping up your account and making withdrawals are common banking activities. Here are tips to ensure security:

If you receive anything suspicious claiming to be from Altery, contact us at support@altery.com immediately. 

We never ask for your full card number, PIN, or passcode. If requested, do not respond, instead contact us directly.

Secure methods for topping up 

• Trusted sources: Only use trusted and verified sources to top up your account.
• Confirm transaction details: Always double-check the details before confirming a top-up.

Best practices for withdrawals

• Secure locations: Only make withdrawals from secure and trusted locations.
• Verify details: Always verify the withdrawal details before proceeding.

Recognising fraudulent activities

• Unsolicited offers: Be wary of unsolicited offers or requests related to top-ups and withdrawals.
• Verify the receiver: Always verify the identity of the receiver in financial transactions.

Keeping your information secure

• Strong passcodes: Use strong, unique passcodes for your banking apps.
• Update regularly: Keep your banking apps and devices updated with the latest security fixes.