What should I do if my trusted device is lost, stolen or sold?

  1. Altery | Help Centre
  2. Security & Personal Data
  3. Trusted device
Updated

If your trusted device is lost, stolen or sold, contact us as soon as you become aware of it via:

Our support team is available from 8:00 to 16:00 UTC on business days.

 

You can also click the ‘Didn't receive anything’ button on the login page when trying to authorise from your new device. You'll be able to change the device to a new one by passing the biometric verification.

 

Once we hear from you, we’ll take immediate action to keep your account and funds safe. We’ll limit access to your account to avoid unauthorised users and help you regain account access.

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