Looking to cancel your bank transfer? No worries, let’s see what we can do.
The best place to start is by contacting us and providing the transaction details. If it’s still with us or in our banking chain, we’ll go ahead and cancel it for you.
However, if the payment has already been processed by our banking providers, things get more complicated. There is a 60 EUR/USD/GBP fee for trying to cancel an executed payment, and the recipient’s consent is required. As such, we recommend only pursuing this if you’ve already received confirmation from the recipient that they’re also happy to cancel the payment.