How to contact Altery

  1. Altery | Help Centre
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Updated

However you get in touch, our team is here to help — this applies regardless of whether your account is with Altery Ltd. or Altery EU Ltd.

1. Questions or comments about our products and services

The fastest way to reach us is via chat:

  • In-app / website chat: Click the chat icon in the Settings menu to open support. Our Altery bot may ask a few questions first to understand your issue before connecting you with a member of our team.
  • Telegram: t.me/altery_supportbot
  • WhatsApp: +447466397024

2. Report suspicious activity or suspected fraud

If you've spotted suspicious activity or think you've been targeted, let us know right away:

3. Report a lost or stolen card

If your card has been lost or stolen, or you suspect card-related fraud, contact us immediately:

4. General feedback

Share your experience with our products and services so we can improve:

5. Step-by-step guides, FAQs, and self-service answers

Visit our Help Centre for guides and answers to common questions.

Support hours

Chat, phone, and email enquiries are handled during the following hours (UTC):

  • Business days: 7:00–18:00 UTC
  • Weekends: 8:00–16:00 UTC

Phone

  • +44 (0) 2081 911 211

A note on office addresses

Altery Ltd. and Altery EU Ltd. each publish a registered office address, as required for regulated Electronic Money Institutions. These addresses are used for formal postal and legal correspondence only, for example, official notices sent by post. They are not staffed service points, so please don't visit them expecting to speak with a support representative, use the channels above instead, as they'll get you a faster and more useful response.

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