We care about our customers and want to ensure that our products and services continue to meet your needs, taking into account any special circumstances you may be facing. We understand that life can bring challenges, such as mental or physical health issues, financial difficulties, stress, major life events, or other hardships that may affect how you manage your account(s).

Please let us know how we can support you, whether the situation is permanent or temporary:

• Submit a chat in the 'Support chat' section of your personal area on our website or app
• Email us at support@altery.com
• Call us at +442081911211 during our working hours (08:00 – 16:00 UTC on weekdays).
• Telegram: @altery_supportbot

Tell us as much or as little as you wish. Give us details or just a general overview of what you’re going through. Rest assured that your information is safe with us, will remain confidential, and you only need to tell us once.