We’re always looking to improve our services, and we’d love to hear about your experience with us. Here are a few ways you can share your impressions and ideas about Altery’s services and products.

Have a suggestion or idea?

Feel free to reach out through any of the following channels:

• Support chat — via the web or in the app

• Telegram — message us anytime at Altery Support Team 

• Email — send your feedback to support@altery.com

• Phone — call us using the number listed on our Contacts page

Share feedback on our customer support

If you’d like to rate your support experience:

• In-app or web — go to Support chat and click 'Good/Bad' at the end of your conversation. You can also add a comment in the free-text field.

• On Telegram — our bot will ask you to rate the resolution of your request after your conversation.

Reporting a bug?

Open the app and go to Account → Report bug. Fill in the template and send it to us by email — this will help us identify and resolve the issue faster.

Your voice is so important to us, and your feedback is crucial. Thank you in advance for your opinions.