How to send crypto without delays

We want your crypto transfers to be quick, safe, and smooth. This guide explains which sources are accepted, what might trigger a review, and what documents we may ask for.
Our goal is to keep things simple for you while meeting the strict compliance standards of regulated financial institutions.

Checklist for a smooth transfer

To make sure your transaction goes through fast and without issues, follow these best practices:

• Use regulated, KYC-verified platforms (like recognised exchanges, brokers or custodians).
• Send from wallets you own and control. Don’t use someone else’s address.
• Keep your transaction route simple: avoid mixers, privacy tools and bridges.
• Be ready to provide:
  • The name of the sending platform
  • The purpose of your transaction
  • A short description of where your funds came from (for example: salary, savings, trading proceeds)

If you think your funds have touched a risky service, reach out to Support first. Don’t try to “clean” funds as that can make things worse.

Services that can cause delays or rejections

Blocked or not allowed

We can’t process transactions linked to:

• Sanctioned addresses, entities or jurisdictions
• Any activity involving CSAM, terrorism, ransomware, stolen crypto, fraud or darknet
• Mixers or tumblers designed to hide where funds came from
   

High-risk or likely to be delayed

Your transfer might be reviewed or rejected if it involves:

• Privacy protocols (like shielded pools or stealth addresses)
• Cross-chain bridges or instant-swap routers
• No-KYC or lightly verified exchanges, P2P platforms or ATMs
• Gambling, adult or malware-related services
   

Generally safe options

You’ll have the smoothest experience using:

• Fully regulated exchanges or custodians with proper KYC/AML checks
• Institutional platforms or known mining pools with a verifiable history
   

Pro tip:
If your crypto has passed through a risky or unclear platform (like a bridge, swap site or privacy wallet), it’s best to first send it to your verified exchange account. Then, transfer directly from there to Altery.
This keeps your transaction path clean and helps avoid unnecessary checks. Keep a quick screenshot or record of that step. It may help speed up verification if needed.

Keeping your crypto path clean

• Always send from your own verified source (regulated exchange or wallet).
• Avoid OTC sellers, Telegram trades or unverified P2P swaps.
• Don’t use privacy or mixing tools before sending to Altery.
• Keep screenshots or exchange statements as proof of transaction history.
   

If we ask for more info

If your transaction is under review, you might need to provide:

• The purpose of the transaction (for example: invoice payment or payroll)
• The source of funds (for example: trading proceeds, salary, savings)
• Screenshots or statements showing ownership and the transaction path 

We’ll never ask you to move your funds elsewhere or use “cleaning” tools.
If your funds might’ve touched a risky service, tell us upfront and we’ll guide you through it safely.

FAQs

Can I use a DEX (Decentralised Exchange)?
Yes, most DEX interactions are fine. Just avoid privacy-enhancing layers or complex routing. If possible, withdraw directly from a regulated exchange.

Are P2P or OTC trades allowed?
They’re high-risk because fund origins are often unclear. Keep detailed records and counterparty info. Transactions without a clear source may be delayed or declined.

Do small transactions get reviewed?
Yes. Reviews depend on the risk level and source of funds, not the amount.

My funds touched a bridge or mixer — what should I do?
Tell us in advance and provide documents showing a clean source (like proof of exchange purchase). We’ll review it case by case.

Why don’t you publish the list of blocked services?
Revealing that list could help bad actors dodge controls. Our restrictions follow international AML and CTF standards and are updated regularly.

Do’s and Don’ts

Do:

• Use your verified, regulated exchange or custodian
• Keep TXIDs and brief notes on your transaction’s source and purpose
  Contact Support if you think your funds touched a restricted platform

Don’t:

• Use mixers, privacy pools or non-KYC platforms
• Send from wallets you don’t control
• Split or route transfers to hide the source
   

Need help?

Before sending, you can contact Support and share:

• The intended amount and asset
• Whether your funds might’ve touched a high-risk service
   

We’ll help you find the cleanest and fastest way to complete your transfer.

This guide is for educational purposes only and doesn’t replace Altery’s Terms, AML/CTF Policy, or any legal obligations.
Regulations and requirements may change as jurisdictions update their compliance frameworks. Always refer to the latest Altery policies for the most current information.