Fraudsters frequently target personal information. Knowing how to respond is important.

If you receive anything suspicious from Altery, contact us at support@altery.com immediately. 

We never ask for your full PIN or passcode. If requested, do not respond, instead contact us directly.

Recognising suspicious requests

• Unsolicited requests: Be wary of unsolicited requests for personal information.
• Verify the source: Always verify the legitimacy of the requestor before sharing any information.

Responding to suspicious requests

• Do not share: Never share personal information over the phone, emai or text unless you are sure of the recipient’s identity.
• Ask questions: If you are unsure, ask for more information to verify the requestor's identity.

Reporting suspicious activity

• Contact us: Notify us if you receive any suspicious requests related to your accounts.
• Report to authorities: Report fraudulent requests to the relevant authorities.

Preventative measures

• Stay educated: Keep yourself informed about common tactics used by fraudsters.
• Secure your information: Protect your personal information and share it only when absolutely necessary.